Frequently Asked Questions
Everything you need to know about your Creality Falcon experience.
What is the typical shipping timeframe for laser engravers?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package leaves our warehouse.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Shop Pay.
What is your return policy for open-box electronics?
We offer a 30-day return policy. If you are not satisfied with your purchase, the item must be returned in its original packaging. Please note that a restocking fee may apply to machines that have been assembled or used.
Do Creality Falcon products come with a warranty?
Yes, all our laser engraving machines and accessories come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.
Are your machines compatible with LightBurn and LaserGRBL?
Absolutely. Our hardware is designed to be fully compatible with industry-standard software like LightBurn and LaserGRBL, supporting various file formats such as SVG, DXF, and BMP.
Do you offer technical support for machine assembly?
Yes, we provide comprehensive assembly guides, video tutorials, and a dedicated technical support team available via email to help you get your engraver up and running.